Shipping Policy

Welcome to Elegant Official. We are committed to delivering your orders safely and on time throughout Pakistan.

Order Processing

• All orders are processed within 1–2 business days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

• Major Cities: 2–4 business days
• Other Areas of Pakistan: 3–7 business days

Delivery times may vary due to courier delays, weather conditions, or public holidays.

Shipping Charges

• Free Shipping on selected products or promotional offers.
• Standard delivery charges (if applicable) will be displayed at checkout before payment.

Cash on Delivery (COD)

• We offer Cash on Delivery (COD) across Pakistan.
• Please ensure someone is available to receive the parcel at the provided address.

Order Tracking

• Once your order is shipped, you may receive tracking details via SMS, WhatsApp, or email (where available).

Incorrect Address

• Customers are responsible for providing accurate shipping information.
• Delays or failed deliveries caused by incorrect addresses are not the responsibility of Elegant Official.

Damaged or Wrong Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.
• Include clear photos of the product and packaging for faster assistance.

Contact Us

For any shipping-related inquiries, please contact our customer support team through the contact information provided on our website.